Shipping policy

Shipping Policy

At HISN Store, we work hard to make sure your order reaches you safely and as quickly as possible.

Order Processing

All orders are processed within 1–2 business days after the order is confirmed.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Once your order has been shipped, you will receive the available shipping details to help you track your order.

Delivery Time

Delivery usually takes approximately 2–5 business days depending on your location in Egypt.

Delivery times are estimates and may vary depending on the shipping carrier, location, weather conditions, holidays, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery location.

Any applicable shipping fees will be clearly shown before you complete your order.

Delivery Address

Please make sure that your shipping information, including your name, phone number, address, and any relevant delivery details, is correct when placing your order.

HISN Store is not responsible for delays or additional delivery costs caused by incorrect or incomplete information provided by the customer.

If you need to change your delivery information, please contact us as soon as possible after placing your order. We may not be able to make changes once the order has been shipped.

Failed Delivery Attempts

If the delivery cannot be completed because the customer is unavailable, provides incorrect information, or does not respond to the shipping carrier, additional shipping charges may apply for a second delivery attempt.

If the order is returned to HISN Store because it could not be delivered, the customer may be required to pay the applicable shipping cost before the order can be shipped again.

Delayed or Lost Orders

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or you believe your package has been lost, please contact us at:

hisneg511@gmail.com

We will work with the shipping carrier to investigate the issue and assist you accordingly.

Damaged Packages

If your package appears damaged upon delivery, please inspect the items before accepting the shipment whenever possible.

If the product itself is damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide clear photos of the package and the item.

For confirmed issues caused during fulfillment or shipping, HISN Store will work with you to provide an appropriate solution.