Refund policy
Return & Exchange Policy
At Hisn, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns & Exchanges
You can request a return or exchange within 14 days of receiving your order.
To be eligible, the item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Not show any signs of washing, damage, perfume, makeup, stains, or use.
Items that do not meet these conditions may not be accepted.
Exchanges
We offer exchanges for size or color, subject to availability.
If you would like to exchange your item, please contact us within 14 days of receiving your order at:
Please include your order number and the item you would like to exchange.
The customer is responsible for the shipping cost of the exchange.
Returns & Store Credit
If you would like to return an item, please contact us within 14 days of receiving your order.
Please note that we do not offer cash refunds.
Once your return is approved and the item has been received and inspected, you will receive Store Credit equal to the value of the returned item. This credit can be used for a future purchase from Hisn.
The customer is responsible for the return shipping cost.
Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide clear photos showing the issue.
If the issue is confirmed to be our responsibility, Hisn will cover the necessary shipping costs and provide an appropriate solution, such as an exchange or Store Credit.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Items that have been worn or washed.
- Items without their original tags.
- Items damaged or altered by the customer.
- Items showing signs of perfume, makeup, stains, or other use.
- Items returned after the 14-day return period.
- Items purchased as Final Sale, when clearly stated at the time of purchase.
How to Request a Return or Exchange
To request a return or exchange, please contact us at:
Please provide:
- Your order number.
- The item you wish to return or exchange.
- The reason for the request.
Please do not send any item back without contacting us first and receiving confirmation from our team.
Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us:
Email: hisneg511@gmail.com
We’re always happy to help.